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| Policies and
Shipping Information
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Is my
personal information secure?
Your personal information is secure with us. Our site is
ScanAlert certified as a safe shopping destination. Our site is
checked daily to make sure your information is protected.
Will you sell my information to mail
order houses or spammers?
We will not sell your information to any other source. We use
your information only for shipment and payment.
If you elect to join our customer mailing list, we will use only your email
to send offers directly from us. We will not sell your e-mail address
to any other on line marketing group. For more information on our
please feel free to review our complete privacy policy.
When will my order ship?
Your order will ship within 1-3 business days from the day we receive your order. Please allow an additional five to six days for your product to be delivered. If for any reason your order will be delayed you will be notified by phone or mail.
What if you do not have my
item?
In some cases, our warehouse
may have an inventory discrepancy and some items may no longer be
available. We strive to keep our inventory as current as
possible, but in some cases errors arise. We appreciate your
business and in this event you will be contacted via e-mail to see if
you wish the remaining part of the order to be shipped..
How can I return an item?
Returns and Exchanges:
Items must have
original packaging and paperwork to be eligible for a refund or
exchange. Return shipping charges are the responsibility of the
customer.
Items altered by the customer may not be
returned or exchanged. A restocking fee of $7.50 will be charged per item.
Refunds:
Items received by Pem America within 30 days of original ship date
will receive credit (with any applicable taxes) to the original payment
method less shipping and handling charges. Items
returned and received by Pem America after 30 days of the original ship
date will be eligible for EXCHANGE ONLY.Refunds can take up to four weeks to process. For credit card orders,
please allow two statements for credit to appear.
Where do I send my return?
Include in your shipment a copy of the original packing slip and a
letter stating the reason for the return. Enclose the letter with the
merchandise you are returning. Ship all return merchandise to: Pem America Outlet
1307 Lane Street
Kannapolis, NC 28083
Attn: Returns
What if my item has a defect?
If you feel your item has a manufacturer's defect, please call our Customer
Response Department at 1-888-368-5374x102 for special instructions.
Credit Card Processing:Pem America Outlet authorizes the total for your order before we pass
it to be picked for shipment. In cases of debit cards this amount
will not be available to you even thought we have not charged your
account yet. Actual charges for goods take place after your
items have shipped. Terms and
Conditions for Web Site Use |
FAQ
Is my personal information safe?
Will you sell my information to mail order houses or
spammers?
When will my order ship?
What happens if you do not have my item?
How can I return an item?
Where do I send a return?
What do I do if my item has a defect?
How is my credit card charged?
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