Frequently Asked Questions

IS MY PERSONAL INFORMATION SECURE?

Your personal information is secure with us. Our site is ScanAlert certified as a safe shopping destination. You can see our complete privacy policy on the terms of use page.
 
WHEN WILL MY ORDER SHIP?

Your order will ship within 1-3 business days from the day we receive your order.
 
WHAT IF YOU DO NOT HAVE MY ITEM?

In some cases, our warehouse may have an inventory discrepancy and some items may no longer be available.
 
HOW CAN I RETURN AN ITEM?

Returns and Exchanges: Items must have original packaging and paperwork to be eligible for a refund or exchange. Return shipping charges are the responsibility of the customer. Items altered by the customer may not be returned or exchanged. A restocking fee of $7.50 will be charged per item.

Refunds: Items received by Pem America within 30 days of original ship date will receive credit (with any applicable taxes) to the original payment method less shipping and handling charges. Items returned and received by Pem America after 30 days of the original ship date will be eligible for EXCHANGE ONLY. Refunds can take up to four weeks to process. For credit card orders, please allow two statements for credit to appear.
 
WHERE SO I SEND MY RETURN?

Please contact us for a return authorization number and we will also advise the address to return the item.  Included in your shipment is a copy of the original packing slip and a letter stating the reason for the return. Enclose the letter with the merchandise you are returning.

WHAT IS MY ITEM HAS A DEFECT?

If you feel your item has a manufacturer's defect, please call our Customer Response Department at 1-888-368-5374 x102 for special instructions.
 
CREDIT CARD PROCESSING:  Pem America Outlet authorizes the total for your order before we pass it to be picked for shipment. In cases of debit cards this amount will not be available to you even thought we have not charged your account yet. Actual charges for goods take place after your items have shipped.


PASB is an authorized independent contractor for Pem America. All Rights Reserved © PASB
Copyright 2016

*Free shipping is available for retail orders with a billing and shipping address in the USA.